Return & Refund Policy
We are committed to providing you with high-quality personal care products. Please review our return and exchange policy below before making a purchase.
30-Day Money-Back Guarantee(Deodorants Only)
We want you to feel confident making the switch to joi deodorant! That is why we offer a 30-Day Money-Back Guarantee on your first bottle of deodorant.
If you are a first-time deodorant customer and you are not completely satisfied with the product, simply reach out to us within 30 days of your purchase date. We will be happy to issue a full refund for that first bottle.
Please note the following conditions for the guarantee:
- Website Exclusive: This guarantee is only applicable to purchases made directly through our official website. It does not apply to purchases made through our retail partners or third-party stockists.
- Limit One Per Customer: This guarantee applies only to the very first bottle of deodorant purchased. Subsequent deodorant purchases are non-refundable.
Non-Returnable Items
The health and safety of our customers is our top priority. Because our products are personal care items, we must adhere to strict hygiene standards.
Due to hygienic concerns, the following items are strictly non-returnable and non-exchangeable:
- Skincare products
- Shower gels
- Toothpaste
All sales on these items are final. We cannot accept returns on these products, even if they remain unopened or unused.
Defective or Damaged Orders
While we pack everything with care at our facility, we know that things can occasionally go wrong in transit. If any item in your order (including non-returnable items) arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of receiving your order. We will gladly make it right by doing an exchange for you.
How to Initiate a Return or Report an Issue
To claim your 30-day deodorant guarantee or to report a damaged item, please contact our customer support team:
- Email: hello@shopjoi.com
- Instagram: @joisocial
- Include: Your order number, the name of the item, and a brief description of the issue (along with photos if the item arrived damaged).
